Warranties & Returns
What we cover, how long you have to send a part back, and exactly who to speak to if something is not right.
Fitment guarantee
We guarantee that a part will fit the VW model it was sold for. If a part does not fit because we got it wrong, you get a full refund or an exchange, and it costs you nothing.
Return policy
30-day returns
Most parts, including body panels, interior components and non-electrical items.
7-day returns
Electrical components, ECUs and sensors, plus wear items such as brake pads and filters.
Free collection in the Johannesburg area
If you are in and around Johannesburg, we collect the return from you at no cost.
Return terms and conditions
What we need for a return
- The part in its original condition and packaging
- Your original purchase receipt or invoice number
- The part undamaged and unmodified
- The return started inside the window above — 7 or 30 days
What we cannot take back
- Parts damaged during installation
- Items that show signs of use or wear
- Parts returned without their original packaging
- Custom or modified parts
Before you send anything back
Speak to us first. Every return needs the original purchase receipt, and a quick phone call saves a part travelling back and forth.
How to return an item
Step 1: Contact us
- Call: 078 574 3998
- Alternative: 010 230 0168
- Email: info@usedvwparts.co.za
Our yard
666 Cromwell Street,
Lenasia South, Ext 1,
Johannesburg, 1829
Business hours
Monday to Friday: 8:00AM - 5:00PM
Saturday: 8:30AM - 12:30PM
Sunday: Closed
Step 2: Have these ready
- Your receipt or invoice number
- What the part is and what condition it is in
- The reason for the return
- Photos, if they help explain it
Response time: we aim to come back on return requests within 24 hours on business days. We will talk you through the process and arrange collection from the Johannesburg area at no cost to you.
A word on buying used
Second-hand parts have done kilometres, and we will always tell you what a part came off and what state it is in before you buy it. The more we know up front — model, year, engine or gearbox code, the number off your old part — the better the chance the first part we send is the right one. If you are not sure what you are looking at, phone us and we will work through it with you.