Privacy Policy
How Used VW Parts SA collects, uses and looks after your personal information when you ask us for a quote or use this website.
Last updated: 13 August 2026
The short version
We collect your details so we can quote you on a part and get it to you. We do not sell your information to anyone, and we do not pass it on for someone else's marketing. Please read this policy before you send us anything — using the site means you accept what is described here.
What we collect
When you deal with Used VW Parts SA we may collect:
- Your name and surname
- Your email address
- Your phone number
- Your delivery address, where a part has to be couriered to you
- Your VW model, year and engine or gearbox code
- The details of the part you are enquiring about
- Your town, city or province
We collect it when you:
- Request a quote for a VW part on this site
- Contact us by phone, WhatsApp, email or a website form
- Use the website, through the analytics described below
We use this information only to answer your request and provide the service. We do not sell, rent or share your personal information with third parties for their marketing.
How we use it
- Answering and pricing your parts enquiry
- Contacting you about a quote or an order
- Arranging courier delivery of a part
- Helping you work out which part you actually need
- Improving the website and how it works
- Sending you updates about an order you have placed
- Meeting our legal and accounting obligations
Our legal basis under POPIA
Under South Africa's Protection of Personal Information Act (POPIA), we process your personal information on these lawful grounds:
Consent
When you choose to give us your details through a quote form or by contacting us.
Performance of a contract
To supply the part you have bought and get it to you.
Legitimate interests
To improve our service, prevent fraud and keep our systems secure.
Legal obligation
To comply with the laws and regulations that apply to our business.
How long we keep it
We keep your information only as long as we need it:
- Quote requests and enquiries: 3 years from your last contact with us
- Customer and sales records: 7 years after the last transaction, for accounting and legal compliance
- Website analytics: 26 months, the standard Google Analytics retention period
- Marketing messages: until you unsubscribe or withdraw consent
- Anything tied to a legal claim: until the applicable limitation period expires
You can ask us to delete your information before these periods are up. Use the contact details at the bottom of this page.
Cookies and tracking
Essential
- Making the site work and keeping it secure
- Handling form submissions
- Remembering that you have already been shown a prompt
Analytics and advertising
- Usage statistics through Google Analytics
- Advertising cookies through Google AdSense, which serves the ads on this site
- Page performance monitoring
Managing cookies: most browsers let you block or delete cookies from their settings menu — all cookies, or just third-party ones.
Google Analytics opt-out: install the browser add-on at tools.google.com/dlpage/gaoptout.
Google Ads personalisation: you can turn off personalised advertising at myadcenter.google.com.
Who else sees your information
Only the people who have to, in order to get you your part:
- Courier companies, who need your name, address and phone number to deliver
- Our email and website hosting providers, who process the messages you send us
- Google Analytics and Google AdSense, as described above
- SARS, our accountants or a regulator, where the law requires it
Some of these providers store data on servers outside South Africa. Where that happens, we rely on the safeguards those providers have in place — standard contractual clauses or equivalent protections recognised under POPIA.
Keeping it safe
- Data is stored and transmitted over secure connections
- Access is limited to the people in the business who need it
- Systems are kept updated and monitored
- Staff are bound to keep customer information confidential
We take security seriously, but no method of transmitting information over the internet is completely secure. If you believe your information has been compromised, contact us straight away.
If a breach happens that puts your rights at risk, we will notify the Information Regulator within 72 hours of becoming aware of it, tell affected people without undue delay, and explain what happened and what to do about it.
Your rights under POPIA
Access
Ask what personal information we hold about you and how we use it.
Correction
Ask us to fix anything inaccurate or incomplete.
Deletion
Ask us to delete your information where we no longer need it.
Objection
Object to processing for direct marketing or legitimate interests.
Restriction
Ask us to pause processing in certain circumstances.
Withdraw consent
Withdraw consent at any time where that is what we relied on.
How to exercise them
Contact us using the details below. We will respond within 30 days, as POPIA requires. If you are not happy with our response, you can lodge a complaint with the South African Information Regulator at inforegulator.org.za.
Contact us about privacy
Any question, concern or request about this policy — get hold of us:
Phone
Address
666 Cromwell Street, Lenasia South, Ext 1,
Johannesburg, Gauteng 1829
We may update this policy from time to time. Any change is published on this page, and the "last updated" date at the top changes with it.