Warranties & Returns
Your peace of mind is our priority. Learn about our fitment guarantee and hassle-free return policy for all VW parts.
Fitment Guarantee
We guarantee that all parts will fit your VW model as described. If a part doesn't fit due to our error, we'll provide a full refund or exchange at no cost to you.
30-Day Returns
Most parts including body panels, interior components, and non-electrical items
7-Day Returns
Electrical components, ECUs, sensors, and wear items (brake pads, filters)
Free Collection
We'll collect returns from Johannesburg area at no cost
Return Requirements
- • Parts must be in original condition and packaging
- • Original purchase receipt required
- • Parts must not be damaged or modified
- • Return within specified timeframe (7 or 30 days)
What's Not Returnable
- • Parts damaged during installation
- • Items showing signs of use or wear
- • Parts without original packaging
- • Custom or modified parts
Important Note
All returns must be accompanied by original purchase receipt. Contact us before returning any items.
Step 1: Contact Us
Our Location
666 Cromwell Street,
Lenasia South, Ext 1
Business Hours:
Monday – Friday: 8AM – 5PM
Saturday: 8:30AM – 12:30PM
Sunday: Closed
Step 2: Provide Details
- • Purchase receipt/invoice number
- • Part description and condition
- • Reason for return
- • Photos if applicable
Response Time: We aim to respond to all return requests within 24 hours during business days. Our team will guide you through the process and arrange collection from the Johannesburg area at no cost to you.