Privacy Policy
Your privacy is important to us. Learn how we collect, use, and protect your personal information when you use our VW parts services.
Last Updated: 7 January 2025
Your Privacy Matters
Thank you for visiting our website. Please review this policy before using the site and submitting any personal information. By using this site, you are accepting the practices described in this policy.
When you interact with Used VW Parts South Africa, we may collect certain personal information including:
- • Your name and surname
- • Your email address
- • Your phone number
- • Your delivery address (for parts delivery)
- • VW vehicle make, model, and year (for parts quotes)
- • Parts inquiry details
- • Province and location information
This information is collected when you:
- • Request a quote for VW parts
- • Contact us via phone, email, or website forms
- • Subscribe to our newsletter or updates
- • Use our website and services
All information is used solely to fulfill your requests and provide our services. We do not sell, share, or disclose your personal information to third parties for marketing purposes.
We use your personal information for the following purposes:
- • Processing and responding to VW parts inquiries and quotes
- • Contacting you about your orders and requests
- • Arranging nationwide delivery of parts and services
- • Providing customer support and technical assistance
- • Improving our services and website functionality
- • Sending important updates about your orders
- • Complying with legal and regulatory requirements
Under South Africa's Protection of Personal Information Act (POPIA), we process your personal information based on the following lawful grounds:
Consent
When you voluntarily provide information through our contact forms, quote requests, or newsletter subscriptions.
Contract Performance
To fulfill our obligations when providing VW parts and related services to you.
Legitimate Interests
To improve our services, prevent fraud, and ensure the security of our systems.
Legal Compliance
To comply with applicable laws, regulations, and legal obligations.
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected:
- • Quote requests and inquiries: 3 years from last contact for business records
- • Customer records: 7 years after last transaction for accounting and legal compliance
- • Website analytics: 26 months as per Google Analytics standard retention
- • Marketing communications: Until you unsubscribe or withdraw consent
- • Legal claims: Until applicable limitation periods expire
You have the right to request deletion of your data before these periods expire. Contact us using the details below to exercise this right.
Our website uses different types of cookies and tracking technologies:
Essential Cookies
- • Website functionality and security
- • Form submissions and user sessions
- • Shopping cart and quote management
Analytics Cookies
- • Website usage statistics (Google Analytics)
- • Performance monitoring and optimization
- • User behavior patterns for improvements
Managing Your Cookie Preferences
Browser Controls: Most browsers allow you to control cookies through their settings menu:
- • Block all cookies or only third-party cookies
- • Delete existing cookies
- • Set up notifications for new cookies
Google Analytics Opt-out: Visit tools.google.com/dlpage/gaoptout to install the opt-out browser add-on.
We use limited automated processing in the following areas:
- • Fraud Detection: Automated systems help identify and prevent fraudulent activities
- • Website Security: Automated blocking of suspicious or malicious traffic
- • Quote Processing: Initial automated categorization of parts requests for faster response
Human Review: All significant decisions affecting customers involve human review. You have the right to request human intervention in any automated decision-making process that affects you.
In the event of a data breach that poses a risk to your rights and freedoms, we are committed to:
- • Notifying the South African Information Regulator within 72 hours of becoming aware of the breach
- • Informing affected individuals without undue delay when the breach is likely to result in high risk
- • Providing clear information about the nature of the breach and recommended protective actions
- • Taking immediate steps to contain and remedy the breach
If you believe your personal information has been compromised, please contact us immediately using the details below.
Your personal information may be transferred to and processed in countries outside South Africa for the following purposes:
- • Cloud hosting services (servers may be located in secure data centers globally)
- • Payment processing through secure international payment gateways
- • Email and communication services
- • Website analytics and performance monitoring
Safeguards: We ensure that international transfers are protected through adequate safeguards such as:
- • Standard contractual clauses approved by relevant authorities
- • Adequacy decisions recognizing equivalent protection levels
- • Binding corporate rules for multinational service providers
The security of your personal information is very important to us. We implement appropriate security measures including:
- • Secure data storage and transmission
- • Limited access to personal information (authorized personnel only)
- • Regular security updates and monitoring
- • Confidentiality agreements with employees and partners
While we strive to protect your information, no method of transmission over the internet is 100% secure.
Under South Africa's Protection of Personal Information Act (POPIA), you have the following rights:
Right to Access
Request details about what personal information we hold and how we use it.
Right to Correction
Request correction of inaccurate or incomplete information.
Right to Deletion
Request deletion of your personal information in certain circumstances.
Right to Object
Object to processing for direct marketing or legitimate interests.
Right to Restrict
Request restriction of processing in certain circumstances.
Right to Withdraw
Withdraw consent at any time where processing is based on consent.
How to Exercise Your Rights
To exercise any of these rights, please contact us using the information below. We will respond within 30 days as required by POPIA.
Note: If you are not satisfied with our response, you have the right to lodge a complaint with the South African Information Regulator at inforegulator.org.za
If you have any questions, concerns, or requests regarding this privacy policy, please contact us:
Phone
010 230 0168Address
666 Cromwell St, Lenasia South, Johannesburg, Gauteng 1829
Commitment: We are committed to resolving any privacy concerns promptly and transparently. This policy may be updated from time to time, and all changes will be communicated prominently on this page.